Shipping Information

At Alannova, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy


Processing Time
Orders are typically processed and shipped out within 1-3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times

Shipping Methods
We use Fedex as carrier which is very fast and time promised,The availability of shipping methods may vary depending on your location and the items in your order,if any changes due to unexpected thing happen,we would contact you in advance.

Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order,also we take price rates ,please refer to check out conditions ,which specified the condition that you could enjoy a free shipping service

Delivery Time
Delivery times vary depending on the shipping method selected and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.

Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

Shipping Time Explanation
The shipping time refers to the period from when our company completes production to when you receive the goods.

  • Chinese public holidays are not included in the shipping time.
  • If the destination country experiences delays due to holidays, such delays are also excluded from the shipping time.

Please refer to the table below for the schedule of Chinese public holidays in 2025.

Name Date Duration
New Year's Day Jan 1 one day
Spring Festival Jan 28 — Feb 4 eight days
Qingming Festival April 4 — April 6 three days
Labor Day May 1 — May 5 five days
Dragon Boat Festival May 31 — June 2 three days
National Day and Mid-Autumn Festival Oct 1 — Oct 8 eight days

 

Delivery Time for different countries 

Shipping Country
Carrier
Delivery Time
United States Fedex/DHL/ 10-15days
Canada Fedex/DHL/

yanwen 

 10-15 days
Australia Fedex/DHL/

yanwen 

 10-13 days
All European countries Fedex/DHL/

yanwen 

 10-15 days
All countries in Middle East Fedex/DHL/

yanwen 

 10-17 days
Asia countries Fedex/DHL/

yanwen 

 10-12 days
African countries Fedex/DHL/

yanwen 

 15-19 days
South Afreican countries Fedex/DHL/

yanwen 

 15-19 days

If you are unclear about the delivery time,suggest you could contact us prior to order.
Email: jeff@alcannova.com
phone or whatsapp +86 15305513028  (Jeff ),we are attenttive to answer any of your questions